Other language of this page

PRIVACY POLICY

ALL JAPAN RELOCATION, INC. (“AJ Group”) regards the protection of personal information and the appropriate management of it as an important social duty. We at ALL JAPAN RELOCATION, INC. establish the following privacy policy and are committed to handling such information with the greatest of care.

Note: The term “Personal information” used herein shall not include Individual Number and Specific Personal Information stipulated in “the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure” (the “My Number Act”). We shall handle Individual Number and Specific Personal Information appropriately in accordance with rules which have been established separately.

 

1. BASIC POLICY (LEGAL COMPLIANCE)

We make every effort to appropriately handle and to safely and reliably manage to protect personal information and anonymously processed information (hereinafter collectively referred to as “Personal Information, etc.”), complying with Act on the Protection of Personal Information, all other applicable laws and ordinances, and all the related in-house regulations.

2. ACQUISITION AND USE OF PERSONAL INFORMATION

We acquire our customer’s personal information through appropriate and legitimate means within the necessary scope of our specific work, and shall not use such personal information beyond the scope of said work without the consent of the persons involved or unless otherwise provided for in the laws and regulations.

 

3. PURPOSE OF USING PERSONAL INFORMATION

Personal Information, etc. obtained from our customer shall be used only for the specific purposes described below once we obtain the person's consent or unless otherwise provided for in the laws and regulations.

SCOPE OF OUR WORK

<East Japan Office>

  • To provide consulting and support for a corporation and an individual on an expat’s living in Japan.
  • To provide information on an expat’s obtaining of a visa, etc.
  • To provide service of interpretation and translation.
  • To plan and manage training courses about Japanese language and culture.
  • To perform all works incidental to said work specified in each of the preceding items.

<West Japan Office>

      • To provide consulting and support for a corporation and an individual on an expat’s living in Japan.
      • To provide information on an expat’s obtaining of a visa, etc.
      • To provide service of interpretation and translation.
      • To plan and manage training courses about Japanese language and culture.
      • To perform all works incidental to said work specified in each of the preceding items.

 

PURPOSE OF USE

        • To advertise, sell, introduce, and send information of the goods and services provided by AJ Group or its affiliates, and its partner companies.
        • To advertise, sell, and send information of the services on securities (trust beneficiary rights) based on the Financial Instruments and Exchange Act.
        • To judge the validity of providing our goods and services in terms of Principle of Suitability.
        • To ship the goods, provide after-sales services, and respond to inquiries regarding our business operations.
        • To engage in the transaction management and the administrative work for customer management (including confirmation during a transaction) related to our business operations.
        • To perform personal identification of our customer and his or her agent.
        • To engage in marketing activities, market surveys, data analysis, and in the development of new services within AJ Group.
        • To contact our customers for necessary communication; to send various service information (such as e-mail magazines) and conduct questionnaire surveys with our customers.
        • To provide the customer's personal information to the third parties
        • (※) within the scope necessary for the achievement of the Purpose of Use described herein.

          ※ The third parties here shall include the housing land and building dealers, building management companies, interior and furniture suppliers, transportation companies, insurance companies (including agencies), financial institutions, lawyers, judicial scriveners, etc. who are within the scope necessary to provide our services appropriately.

        • To smoothly perform our business operation.
        • To smoothly and properly execute business transactions with our customers.
        •  

 

4. USE OF PERSONAL INFORMATION THAT IS DISCLOSED

We may use Personal Information, etc. that is acquired through appropriate means from the Real Property Registry, the Commercial Registry, public sectional maps, corporate information magazines, the Basic Resident Register, the Certificate of valuation of fixed assets, telephone directories, and other sources of such information that are already disclosed or sold in order to achieve the Purpose of Use described in the preceding article.

 

5. HANDLING OF ANONYMOUSLY PROCESSED INFORMATION

    • When we create or provide anonymously processed information, we shall announce on our website necessary matters according to the Act on the Protection of Personal Information, all other applicable laws and ordinances, and all related in-house regulations. In addition, in the event of handling anonymously processed information, we shall take appropriate and necessary measures according to the Security Control Measures to protect Personal Information.
    • We shall not acquire personal information with careful consideration prescribed in the Act on the Protection of Personal Information without the person's consent unless otherwise provided for in the laws and regulations. In addition, we shall not apply opt-out (the special case to provide personal information to a third party without obtaining the prior consent of the person) to the said personal information without careful consideration.
    • We shall not acquire, use, provide sensitive personal information (SPI) to third parties according to the Guidelines for Personal Information Protection in the Financial Field unless otherwise deemed appropriate or necessary. 

 

6. DISCLOSURE, CORRECTION, ETC. OF RETAINED PERSONAL DATA

When we receive a written request in the prescribed manner for disclosure, correction, and suspension of the use of our retained personal data (hereinafter referred to as "Disclosure, etc."), when we complete an identity verification of the requester through identity confirmation documents such as a copy of the residence certificate, and when we deem it appropriate, we shall disclose, correct, and suspend the use of such data.

Request for Disclosure, etc. to: 

(1) Mailing address

<East Japan Office>
ALL JAPAN RELOCATION, INC.
ATTN: Person in charge of personal information
1-9-12, Azabudai, Minato-ku, Tokyo 106-0041

<West Japan Office>
ALL JAPAN RELOCATION, INC.
ATTN: Person in charge of personal information
5-15, Koyo-cho Naka, Higashinada-ku, Kobe 658-0032

(2) E-mail

Please send the request by email through the form on our website.

 

Documents required to be submitted

(1) Request for Disclosure, etc. of our retained personal data in our designated form

(2) Personal identification documents 

① When the person requests for himself/herself
    Either of the followings shall be submitted:
        - Copy of a document issued by a public institution such as the person’s driver's license or passport.
        - The original copy of the person’s seal registration certificate (the present address to be described on and the issuance date to be within three months).

② When an agent requests for the person
    In addition to the person’s personal identification document as stated above ①, the same documents of an agent on behalf of the person and the documents to identify a specific individual as the agent of the person shall be submitted. 

<Personal identification documents of an agent>
Either of the followings shall be submitted:
- Copy of the document issued by a public institution such as an agent’s driver’s license or passport.
- The original copy of an agent’s seal registration certificate (the present address to be described on and the issuance date to be within three months).

<Documents to identify an individual as an agent of the person>
Either of the followings shall be submitted:
- In case of a statutory agent, the documents which certify the legal power of attorney.
- In case of a privately appointed agent, a power of attorney (sealed by the registered seal of the person)

Handling Charge

Please pay JPY 1,000 + Tax per request to our designated bank account as a handling fee for the Request for Disclosure, etc. Please also pay a bank transaction fee upon the said payment.


Our Reply

We will send a reply to a request in writing to a requester within a reasonable period of time and scope after our confirmation and research of the details of a request as well as confirming the receipt for the handling fee. We will reply directly to a requester when a request is made by an agent of the requester unless a request is made by a statutory agent. However, we may not accept a request of Disclosure, etc. in the following cases.

(1) When disclosure is likely to harm the life, body, property, or other rights or interests of the person or a third party.
(2) When disclosure is likely to seriously impede the proper execution of our business.
(3) When disclosure violates other laws and regulations

 

 

7. DISCLOSURE TO THIRD PARTIES

We shall not disclose or provide personal data about our customer to a third party without obtaining the person's consent beforehand unless otherwise provided for in the laws and regulations. We shall voluntarily discontinue the use of our retained personal data when there is a request from the person to do so. 

 

8. SHARING USAGE OF RETAINED PERSONAL INFORMATION

We may share the usage of our retained personal information among our following affiliated companies within the scope necessary for the said usage objectives. The items of such information to be shared may include name, company, department, position, address, phone number, e-mail address, assets information, etc., which are minimum ones required for achieving the said usage objectives. A person responsible for sharing the usage of such personal information shall be each affiliated company. For the detailed information on Privacy Policy of each affiliated company, please see the website page of each company.

Affiliated companies that share to use

<East Japan Office>
- PLAZA HOMES, LTD.
- Tokyo Lease Corporation

<West Japan Office>
- Planners International Ltd.
- Maeda Real Estate
- Entente Management Centrum
- Support
- Life and Life 

 

9. ABOUT SECURITY CONTROL MEASURES

We shall carry out thorough control of personal information that we acquire from our customer as follows:

1. To ensure accuracy of personal information
We shall keep our customer personal information accurate and current.

2. Security control measures
Regarding systematic security control measures of customer personal information, we have a company rule prescribed for a strict information handling and carry out careful handling based on it.

3. Supervision of our employees
We carry out a strict enforcement of the rules for handling our customer’s personal information in accordance with our in-house regulations.

4. Supervision of Contractors
When it is necessary for us to assign the handling of our retained personal information to outsourcing contractors, we shall select contractors who satisfy the required conditions in accordance with our in-house regulations, and supervise them appropriately.

5. Preservation period and disposal
We establish the period of preservation for personal information acquired from our customers, and dispose of it after the preservation period has ended. We will also dispose of it immediately if within the preservation period it becomes unneeded.

 

10. OUTSOURCING OF THE HANDLING OF PERSONAL INFORMATION AND SUPERVISION OF THE OUTSOURCED PARTIES

We may outsource the handling of personal information to outside parties within the scope of the use objectives. In this case, we shall ensure necessary and appropriate supervision of the outsourced parties in accordance with the Act on the Protection of Personal Information and all other applicable laws and ordinances.

  

11. CONTACT INFORMATION FOR INQUIRIES AND COMPLAINTS ABOUT PERSONAL INFORMATION

For your questions, inquiries, and complaints about our handling of the Personal Information, etc., please contact to the following person in charge:

Person in charge of inquiries, etc.

<East Japan Office>

ALL JAPAN RELOCATION, INC.
ATTN: Person in charge of personal information
Phone: 03-5549-8700   E-Mail:kojinjouhou@east.alljapanrelocation.com
Reception time :10:00~17:00(Except Sat. Sun, and Holidays)

<West Japan Office>
ALL JAPAN RELOCATION, INC.
ATTN: Person in charge of personal information
Phone: 078-858-0868   E-Mail:kojinjouhou@west.alljapanrelocation.com
Reception time :10:00~17:00(Except Sat. Sun, and Holidays) 

  

12. OTHERS

In response to the change of the social standards, and the progress of information technology, we shall ensure periodical review and improvement of this privacy policy and our security control measures on personal information for more thorough protection. When we revise this policy, we will announce it on our website.

 

Established on October 18, 2017
Enforced on October 19, 2017

 

Please feel free to contact us.

One Stop relocation service contact at your fingertips.

East Japan Office
+81-3-5549-8700
West Japan Office
+81-78-858-0868