The New Coronavirus - Where to Call and Ask Questions in English in Japan

Post date: Friday, January 8, 2021

If you are feeling sick or worried about the coronavirus (Covid-19), please consult with your doctor or the consultation center (see below).

The Latest News about the New Coronavirus

Please follow the latest information on these websites.

Ministry of Health Labour and Welfare

About Coronavirus Disease 2019 (COVID-19)

Q & A on Coronavirus Disease 2019 (COVID-19)

World Health Organization (WHO)

Coronavirus disease (COVID-19)

Japan National Tourism Organization (JNTO)

You can learn about: Restricted area/Regions to enter Japan, Enhanced screening and quarantine measures, Airport landing /Ship transportation restrictions, Visa suspensions, Temporary Closure of Attractions in Japan.

Coronavirus (COVID-19) advisory information

NHK World

Coronavirus outbreak

Ministry of Foreign Affairs of Japan (Japanese only)

Although the website is only in Japanese, you can see the warnings on each country. Click the country where you would like to see the information and check the color referring to the table below.

Overseas Safety Information

If you can read Japanese, the following page can be also helpful :

For travelers and Japanese from Japan - Restrictions on immigration in each country / region and restrictions on actions after immigration / entry

Embassies in Japan

Embassies and Consulates in Japan

Where to Contact Regarding the New Coronavirus

In Japan, there are several call centers where you can ask questions about the new coronavirus (COVID-19) in English.

The Coronavirus Hotlines (Call Centers) in English in Japan

1) The Japan National Tourism Organization

Open: 24 hours / Everyday

English, Chinese, Korean


TEL: 050-3816-2787

2) Health Centers

Each prefecture has a different health center. Please refer to the article from NHK for health centers where you can consult in English.

Multilingual coronavirus hotlines launch in Japan

If you don't find the prefecture where you live, please consult your city center for details.

3) AMDA Medical Information Center

English, Spanish, Portugal, Korean, Chinese, Filipino, Thai, Vietnamese

  • Consultation in English 1
  • TEL: 03-6233-9266
  • Weekdays (10:00 to 17:00)
  • Saturdays, Sundays, and public holidays (10:00 to 15:00)
  • Consultation in English 2
  • TEL: 090-3359-8324
  • Weekdays (10:00 to 17:00)

Please visit AMDA's website for other languages and details

More Information Related to Covid-19

Covid-19: The Current Situation in Japan and Countermeasures

Concerning preventative measures against the Coronavirus infection

Where to get a Covid-19 PCR Test and a Certificate for Travel from Japan